• WELCOME TO BLACK MOUNTAIN HOME – Begun by Rev. Robert Perry Smith in 1904 as Mountain Orphanage, the Home began its ministry taking in children whose parents had died or disappeared. Today, we serve youth from birth through college graduation and beyond through family foster care, residential care, transitional living, and independent living.

Current Job Openings:

THRIFT STORE ASSOCIATE: OPERATIONS & DONATIONS PICK-UP

Thrift Store Operations & Donations Pickup Associate needed. Expectations include:

  • Providing quality donor relations and customer service in all interactions with donors and customers. (A basic understanding of Black Mountain Home programs and operations will be ensured prior to start of job.)
  • Assist Store Manager in regular store operations, which will include customer service, pricing, cleaning, and more.
    • Assists with training, directing and providing guidance and support to the thrift store volunteers.
    • Assists with receiving and processing donations.
    • Assists with the distribution of merchandise to the sales floor.
    • Assists with display merchandising as directed.
    • Assists with sorting pricing and stocking of store items as well as maintaining the cleanliness of the facility.
    • Assists customers with questions and purchases. Demonstrates high sensitivity to customer service to insure customers have a positive shopping experience. Role models behavior expected of the volunteers and job training students when interacting with customers.
    • Ensures adherence to Thrift Store policies and procedures through personal adherence and role modeling to volunteers and job training students.
    • Assists with and utilizes all aspects of the thrift store cash management systems including cash handling, check and credit card processing, and daily banking. Adheres to cash handling policies and procedures.
    • Assists with daily cleaning and maintenance activities.
  • Assist with donation pick-ups as needed.
  • Problem solve as needed and complete other projects as requested by Store Manager and/or Store/Café Coordinator.
  • May be charged with running the Store for brief times.

MINIMUM QUALIFICATIONS:

  • Retail experience required.
  • Self-starter willing to do whatever work is needed.
  • Must be able to work Saturdays.
  • Must be able to lift 50 lbs. and assist in lifting/moving items that may be much heavier.
  • Must maintain an active driver’s license and be able to competently operate various vehicles for donation pick-ups.
  • Experience working with volunteers preferred.
  • Excellent customer service skills.
  • Understanding of retail cash management systems; ability to operate a cash register and/or utilize financial software.
  • Ability to operate a personal computer, word processing and data management software, copy machine, facsimile, and answer telephones in the prescribed manner.
  • Able to communicate clearly both orally and in writing.
  • Forklift certification is preferred.

DIRECTOR OF CAMPUS SUPPORT

We’re seeking a director to oversee maintenance, volunteer, and recreation activities for multiple campuses hosting thousands of volunteers and serving around 150 children annually.

RESPONSIBILITIES

  • Supervise maintenance staff in the care and maintenance of campus buildings, grounds, animal program, and fleet of vehicles.
  • Supervise recreation staff in growing and developing a robust campus activity schedule that engages and supports youth in care.
  • Help plan and lead activities, youth meetings, youth retreats, participation in recreation leagues, and mission projects.
  • Assist Program Director with volunteer program by providing support for volunteer groups, leading and supervising volunteers and interns, organizing materials for work projects, maintaining campus project list, providing oversight at the Legacy Residential Volunteer (RV) Park, and recruiting and cultivating volunteers.
  • Provide after-hours on-call support for the ministry.
  • Support special events as needed—evenings and weekends.

QUALIFICATIONS

  • Bachelor’s degree in an appropriate field is preferred.
  • Five years of related experience is required.
  • Must be able to work independently and provide hands-on, servant leadership.
  • Problem solve as needed and complete other projects as requested.
  • Strong desire to change children’s lives for the better imperative.

Physical requirements include:

  • Ability to frequently lift and/or move up to 80 pounds.
  • Ability to do prolonged strenuous labor.
  • Ability to complete work while on a ladder.
  • Ability to use a wide variety of equipment from weed eaters to a fork lift.

MARRIED HOUSE PARENT COUPLE (main campus)

House Parent Couple needed at Christian children’s home in Black Mountain, NC. Previous experience in working with children in a residential setting desirable but not required. House parents work to provide for the needs of up to ten resident children in a designated house during a seven-day, alternate-week shift; teach residents basic living skills; run appointments; maintain their assigned cottage; and provide a supportive, home-like setting for youth. Flexibility, patience, and a desire to change lives for the better a must.

Support services include an education coordinator (youth attend public schools), recreation coordinator, and administrative staff. Housing including dedicated bedroom and bathroom with shared office area provided during shift week (personal residence needed during off-week). Additional shared room provided for staff children. Well-behaved dogs with required shots and paperwork allowed on a case-by-case basis.

Cover letter sharing your passion for working with youth and why you feel you would be a good fit for our ministry is REQUIRED.

DONOR DATABASE MANAGER & STEWARDSHIP ASSOCIATE

Raiser’s Edge Database Manager & Stewardship Associate needed to support fundraising, marketing, and community relations efforts at Christian ministry. The desired candidate will have a bachelor’s degree, plus 3 to 5 years’ experience in nonprofit administration and data entry.

Other qualifications include proficiency in the Microsoft Office suite; ability to balance multiple projects and priorities; and excellent time management and organizational skills. Demonstrated ability to build and maintain positive relationships is key. Must be excited about changing children’s lives for the better! Duties include but are not limited to:

  • Maintaining accurate and timely records in Raiser’s Edge, including constituent records, daily gift entry, donor acknowledgments, queries and reports, and other donor communications.
  • Following nonprofit, IRS, and internal best practices to maintain accurate information and documentation.
  • Supporting fundraising and community relations team in social media and other marketing, mailings, special events, and other relationship building initiatives.
  • Providing frontline stewardship by answering phones, greeting visitors, and providing administrative support.

Routine hours are weekdays from 8:30 a.m. to 5 p.m. with evenings and weekends as needed. Submit resume and cover letter (applications without a cover letter will NOT be considered) to info@BlackMountainHome.org highlighting your experience, skills, and why you are interested in this role. No phone calls, please.

THRIFT STORE/CAFE COORDINATOR

Black Mountain Home for Children seeks a coordinator for our Mountain Home Thrift Store and Thirteen Pennies Café. The coordinator provides leadership to all aspects of the retail and service operations, including staff and volunteer management, budgeting, merchandising, customer service, and other. In addition to providing much needed revenue for the ministry, the store and café provide employment for older foster care youth. Candidate must have retail experience in alignment with this role and find meaning in working with older youth to build employment skills and reach career goals.

Candidate will provide retail operations and customer service leadership for staff, volunteers, and youth interns. Requirements include:

Retail management experience:

  • Goal oriented with commitment to excellence in all aspects of work.
  • Organized and enthusiastic about using accountability tools such as calendars, task lists, filing systems, etc.
  • Detail oriented and able to maintain accurate and complete paperwork and files.
  • Working knowledge of network, computer, and POS systems and able to troubleshoot minor issues so that work continues efficiently and productively.
  • Knowledge of cash handling and other retail accounting policies.

Leadership and supervisory experience:

  • Ability to inspire and lead staff and volunteers in the day-to-day tasks of retail and service operations, including fiscal management, inventory management, merchandising, donor relations, and customer service.
  • Passion for working with a dedicated team called to make a positive difference in the lives of teens and young adults.
  • Strong verbal and written communication skills with ability to provide employees and volunteers with clear expectations, feedback, and evaluations.
  • Able to recruit and manage staff and volunteers, while creating a culture of accountability and positive work environment.
  • Able to lead a team to complete work on time.

Commitment to excellence in customer service:

  • Christ-centric, servant leadership mindset committed to personal and professional integrity and values.
  • Experience coordinating staff and volunteer schedules in order to maximize customer service and minimize staffing costs.
  • General merchandise knowledge that supports appropriate pricing structure and sales returns.
  • Ability to build relationships with donors that encourage high quality and repeat donations.
  • Ability to interact and build relationships with store shoppers and café patrons that encourage repeat visits and enhance the community’s perception of our ministry.
  • Understanding that the store and café publicly represent the ministry in the community and therefore, operating professionally, providing excellent donor and customer service, cleanliness of merchandise, etc. are critical to our success.

Additional qualifications include:

  • Lifting or assisting in lifting and moving a variety of items, including items that may weigh more than 50 lbs.
  • Ability to operate equipment including donation pick-up vehicles and trailers, forklift, and other equipment as needed.
  • Standing most of the day in a food service/retail setting.
  • Ability to regularly work on Saturdays.
  • Knowledge of Environmental Health, OSHA, and Consumer Product Safety Commission (CPSC) rules and regulations.

Please share your resume and a cover letter outlining how your experience and skill set will empower you to operate an efficient, profitable business, while providing excellent donor and customer service and helping foster care youth learn and succeed.

Apply

To apply for an opening, send your resume and a cover letter (required) to 80 Lake Eden Road, Black Mountain, NC 28711. You can also send an e-mail to info @ blackmountainhome.org. No phone calls, please.

Address resumes to:
Black Mountain Home for Children, Youth & Families
80 Lake Eden Road
Black Mountain, NC 28711

Black Mountain Home for Children, Youth & Families is an Equal Opportunity Employer.

Black Mountain Home